Questions

Every question owners ask,
answered plainly.

Two of these get asked on every walkthrough: how easy is it, and how does it really help. They come first. The rest are the ones that follow once those two are settled.

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The two questions every owner asks

How easy is this to use?

The order form asks for what your paper form asks for: the customer, the garment, the instructions, and the measurements. The QR code on the garment opens its record from a phone camera, so there is nothing to memorize. The shop it was built in had run for decades without a computer on the counter, and they use it every day.

How does this really help me?

Three ways. You stop being the only person who knows where a garment is, because the record is on the QR code. You stop retyping a customer's measurements every season, because they are saved on the profile. And you stop building the morning report by hand, because it is a button that downloads a CSV.

Part 2

Fitting your shop

Will we have to change how our shop works?

Alter-Sync gives your team visibility into the work you already do. Bring your order forms to the walkthrough so we can discuss how your process fits.

Is Alter-Sync only for alteration shops?

It is built for bespoke tailors, custom tailors, and alteration shops, including family businesses preparing for the next generation.

We do dry cleaning as well as alterations. Does that fit?

Orders can be New Order, Alteration, Repair, or Dry Clean, all in one list, so a customer who drops off both is one record.

Our seamstress works from home. Can she see the order?

Anyone with a login sees the same record, and the QR code on the garment opens it from a phone. Access for outside help is set up during onboarding and worth confirming on the walkthrough.

Part 3

The order record

What information stays with an order?

Customer details, garment information, measurements, fabric details, instructions, and current status stay together from intake to pickup. Each garment has its own QR code.

What statuses can an order have?

Draft, active, on hold, completed, and cancelled, with a Low, Normal, High, or Urgent priority. Your shop decides what each means in practice.

Does every garment need a QR code?

Every order item gets one automatically. Whether you print and attach it is your choice. Scanning opens the record; typing the code does the same.

Part 4

Measurements and repeat customers

Does it help with repeat customers?

Yes. The latest men's and women's measurement sets stay on the customer profile. Confirm or update them, then reuse them on the next order.

What if the customer has changed since last time?

Confirm the set at the fitting, update anything that moved, and the order carries the corrected values. The profile keeps the latest set for the visit after that.

Part 5

Dashboard, reports, and the Live Board

Is the Live Board included?

The standard dashboard is included. The Live Board for a shared shop-floor display is a separate premium feature. Ask Darrell to walk you through both options.

What does the Daily Status dashboard show?

Open orders, today's appointments, items with suppliers, overdue orders, revenue this month, overdue tailor items, and new orders over the last thirty days.

Can I get my data out?

Every report has a Download CSV control. Orders, appointments, supplier workload, and the 1099 summary all open in any spreadsheet.

Part 6

Pricing and the walkthrough

How much does Alter-Sync cost?

Pricing is discussed on a thirty-minute walkthrough, based on your shop and whether you want the Live Board. There is no obligation, and nothing on this site is a quote.

What happens on a walkthrough?

Ten minutes on how your shop works today, then Darrell enters one of your real order forms into the product as an order, then the dashboard, reports, and pricing for a shop like yours.

What should I bring?

One or two of your order forms, a rough count of who touches a garment between intake and pickup, and the question you get asked most.